Video Script:  A Trip to the Pharmacy

Location/Activity:  At Home – Searching through the Phone Book

Olinda:  My name is Olinda, and my doctor gave me a prescription that I need to get filled today, so I’m checking out the location of a pharmacy……I need groceries, too, but don’t have enough time to do both.

Skills Alert:  Document Use, Level 2
                     Problem Solving, Level 2

Location/Activity:  At Home – Searching on the Computer

Olinda:  Come to think of it, I should find one that sells groceries as well. Here’s one…
[Writes name and address of Drug Store in notebook.]

Skills Alert:  Computer Use, Level 2
Finding Information, Level 1
Document Use, Level 1

Location/Activity:  At Home – Looking in the Refrigerator

Olinda:  I’ll just check to see what I need.  [Writes grocery list in notebook.]

Skills Alert:  Decision Making, Level 1
Numerical Estimation, Level 1
Document Use, Level 1

Location/Activity:  At Bus Stop – Reading the Bus Schedule

Olinda:  I use public transit.  These schedules are helpful.  Since I don’t have a ticket, I should check to see if I have the exact fare. [Looks in her purse and brings out the necessary coins.  Takes the bus to the Drug Store.]

Skills Alert:  Document Use, Level 2
Money Math, Level 1

Location/Activity:  At Drug Store

Cashier:  Good morning, can I help you?

Skills Alert:  Oral Communication, Level 1
Work Habits:  Customer Service

Olinda:  Good morning. Yes, please, I need a prescription filled please.

Cashier:  Right back to the pharmacy please.

Skills Alert:  Work Habits:  Initiative

Location/Activity:  In Pharmacy Department

Pharmacist:  Thank you. Our drug order arrived?

Skills Alert:  Oral Communication, Level 1

Pharmacist Assistant:  Yes, just.

Pharmacist:  We need some Cobber Salt.

Cashier:  [Cashier walks Olinda back to the Pharmacy]  And if the pharmacist is busy, maybe we can get one of his assistants to help you.

Skills Alert:  Oral Communication, Level 1

[Pharmacist and Pharmacist Assistant converse.]

Skills Alert:  Work Habits:  Teamwork

Olinda:  Hello.

Pharmacist:  Hi, how are you today?

Olinda:  Good thank you.

Skills Alert:  Oral Communication, Level 1

Pharmacist:  Can I help you?

Olinda:  Yes please, I need to fill this prescription.

Pharmacist:  Okay, have you had a prescription here before?

Olinda:  No, I haven’t.

Pharmacist:  I’m going to need some quick information from you.

Skills Alert:  Oral Communication, Level 2
Document Use, Level 1

Olinda:  Sure…

Pharmacist:  Your last name…

Olinda:  Fernandes. 

Pharmacist:  F-e-r-n…

Olinda:  a-n-d-e-s.

Pharmacist:  First name…

Olinda:  Olinda, O-l-i-n-d-a.

Pharmacist:  Your address…

Olinda:  335 Goldenwood Road 

Pharmacist:  [typing information into his computer]  All right, we have your information.  Are you on any other medication?

Skills Alert:  Computer Use, Level 2

Olinda:  No.

Pharmacist:  Do you have any drug allergies?

Skills Alert:  Oral Communication, Level 2
Document Use, Level 2

Olinda:  Aspirin, I do.

Pharmacist:  Do you have a drug plan that we can bill for you?

Skills Alert:  Work Habits:  Customer Service

Olinda:  No.  Do you mind telling me how much it’s going to cost?

Pharmacist:  It’s approximately, for the 8-week supply, it’s approximately $90…so figure a dollar a day is what you’re going to be looking at.

Skills Alert:  Numerical Estimation, Level 2

Olinda:  Okay.

Pharmacist:  Okay.  This medication, best time to take it is going to be bed time.  One thing not to take it with is grapefruit juice.  Okay, so I’m going to take a few minutes to get this ready.  I’m going to ask our pharmacy assistant to make this up, then we’ll discuss it.  I will give you a call when it’s ready. Okay?

Olinda:  Okay, thank you. And in the meanwhile I’ll go and do some shopping.  Thank you.

Pharmacist [speaking to Pharmacist Assistant]:  Okay, we have a new patient – Olinda, anyway that just came in. Can you make that up for me?

Skills Alert:  Oral Communication, Level 1

Pharmacist Assistant:  Yes, we got some this morning.  I’ll have a look in the shipment.  [Pharmacist Assistant picks up box and checks the invoice for required medicine.  She then adds this information to the computer and then fills the prescription.]

Skills Alert:  Work Habits:  Working Safely
Document Use, Level 3
Work Habits:  Working Independently
Computer Use, Level 2
Measurement and Calculation, Level 1

Pharmacist:  How much do you have there? Do we have any Methyl Salicylate?

Skills Alert:  Oral Communication, Level 1

Pharmacist Assistant:  No, but I will order some when I’m finished this.

Skills Alert:  Problem Solving, Level 1
Work Habits:  Teamwork

Pharmacist:  Okay, we’re going to need half percent on that. Okay?

Pharmacist Assistant:  Okay.

Pharmacist:  Thanks.

Location/Activity:  In Grocery Department

Olinda:  [Olinda reads her grocery list.]  Okay. I need some canned tuna, soup noodles, and definitely no grapefruit juice…Better read the labels carefully.  [Olinda places these items in her basket.]

Skills Alert:  Document Use, Level 1
Reading Text, Level 2
Document Use, Level 2

Location/Activity:  In Vitamin Aisle

Olinda:  I’ll just use my calculator to figure out which is the better deal… This bottle has 180 tablets and this one has 150.

Skills Alert:  Document Use, Level 1
Scheduling or Budgeting and Accounting, Level 2
Data Analysis, Level 1
Decision Making, Level 1

Location/Activity:  In Shoe Department

Olinda:  Oh good. [Olinda picks up a pair of green clogs]  I could buy those as a present for my nephew and ship them from here.

Skills Alert:  Decision Making, Level 1

Olinda:  [Olinda measures the shoes with a tape measure]  Fourteen by eleven, I wonder if they make packages this size...

Skills Alert:  Measurement and Calculation, Level 1

Location/Activity:  In Stationery Department

Store Clerk:  Is there something I could help you with?

Skills Alert:  Oral Communication, Level 1
Work Habits:  Customer Service

Olinda:  Oh, yes, please.  I need to get a package to Colburn in two days, can you recommend the best way?

Store Clerk:  Probably express courier, they’ll probably get it there in time actually.

Skills Alert:  Numerical Estimation, Level 2

Olinda:  Okay, this is what I’m trying to ship out…[Olinda shows the clogs to the Store Clerk]  …Do you have anything?

Store Clerk:  Actually, our largest envelope is 12 x 19, right here.  That would probably work.  [Assists Olinda with putting the clogs in the envelope.]

Skills Alert:  Numerical Estimation, Level 1

Olinda:  Oh perfect, thank you!

Store Clerk:  Looks like that was the last one.  I’m going to have to order some more.  [Writes on his note pad.]

Skills Alert:  Decision Making, Level 1
Work Habits:  Initiative

Location/Activity:  In Pharmacy Department

Pharmacy Assistant:  [Making Olinda’s prescription.]  Can you just check this before I finish it?

Skills Alert:  Oral Communication, Level 1

Pharmacist:  Yes, 50 grams of each? [Types information into the computer]

Skills Alert:  Computer Use, Level 2

Pharmacy Assistant:  Yes.

Pharmacist:  Good to go, just mix that. Looks great, thank you.

Skills Alert:  Work Habits:  Teamwork

Pharmacist:  For Fernandes…All right.  There’s extra information on this pamphlet, just explaining how the actual medication works.  Okay?

Skills Alert:  Document Use, Level 1
Oral Communication, Level 1

Olinda:  Okay, thank you.

Pharmacist:  Thank you.

Olinda:  [Olinda reviews the pamphlet.]

Skills Alert:  Reading Text, Level 3

Location/Activity:  At Cash

Cashier:  [Rings in the order of another customer.]  $2.27 please…[Looking at Olinda]  I’ll be with you in just one moment.

Skills Alert:  Money Math, Level 2
Oral Communication, Level 1
Work Habits:  Customer Service

Olinda:  Thank you, no hurry.